Shipping policy

Delivery

For all online orders, whether shipped or picked up in store, please allow a minimum of 1-5 business days for your order to be processed. You will receive a shipping confirmation once your order has been shipped or we will contact you when your order is ready for pickup.

Shipping

Vélo Électrique Dépôt offers economical delivery anywhere in Canada for all your purchases over $99*.

* Delivery starting at $20, please note that certain conditions apply and that this offer cannot be combined with any other promotion. Orders containing large or heavy items may incur additional shipping charges.

** Please also note that the bike delivery service is very expensive and we offer economical alternatives for your convenience.

In-Store Pickup

We will contact you by email when your order is ready. In the meantime, please have the following documents ready for pickup:

• A valid ID
• The credit card used to place the order
• A copy of the invoice

Please note that only the credit card holder can pick up the order. You may not send another person in your place.